Frequently Asked Questions for Casa Sol:

Q: Do you accept returns for purchased items?

A: At this time, we do not accept returns. All products are custom and handmade.

Q: Can I receive a refund for my purchase?

A: Since our inventory changes often, we do not offer refunds. Please email us at casasol.illinois@gmail.com to kindly let us know about your concerns so that we can further enhance your future shopping experience.

Q: What if I receive a damaged or defective item?

A: Please take a picture upon receiving the item and sent it to casasol.illinois@gmail.com on the same day your item was delivered. We will assist you promptly.

Q: How long does it take for orders to be processed and shipped?

A: Orders are typically processed and shipped within 1-3 business days.

Q: What shipping methods do you offer?

A: We currently offer USPS Standard Shipping for all orders.

Q: How can I track the status of my order?

A: You will receive a shipping notification via email once your order has been shipped.

Q: Do you ship internationally?

A: At the moment, we only ship to locations within the United States, excluding Alaska and Hawaii.

For any further inquiries or assistance, please email us at casasol.illinois@gmail.com. We are committed to providing prompt and efficient support to ensure your satisfaction with Casa Sol products.